We treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard it. We are committed to both respecting your privacy and protecting it. This Policy explains how we use the personal information that we hold about you, including how we collect, process, protect and share information when you access and use our website (the Site).
By continuing to access any part of the Site, or when providing us with information, you consent to the use and transfer of your personal information in accordance with the terms as set out in this Policy and any changes we may make to the Policy.
Accuracy of your Information
In order to provide the highest level of customer service possible, we need to keep accurate customer information. Should your circumstances, such as name or address change, you can help us by informing us of these changes when they occur.
Questions and queries
Links to other websites
This Policy only applies to data collected through the Site. We are not responsible for the data policies and procedures or content of any linked websites. We recommend that you check the privacy and security policies of each website you visit.
How we obtain your personal information
Information provided by you
Information collected from you via the Site may include personal details you provide (including your name, address, email address, date of birth etc.) and also includes the contents of any correspondence you may send to us.
Information we get from other sources
We may acquire your information from reputable third party companies who operate in accordance with the Data Protection Act 1998. You will already have submitted your personal information to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.
When the Site automatically stores information
How we use your information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may retain your information for as long as legally permitted for business purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services and third parties which we think you may find interesting. Please inform us if you wish to opt out of this service.
Submitting information to our Site
When accessing this Site, you acknowledge and accept that any electronic mail that passes over the Internet may not be free from interference by third parties. Whilst we have taken steps to make our Site and systems secure, we cannot guarantee the confidentiality or privacy of information over the Internet.
You remain responsible at all times for ensuring that viruses do not enter your PC or computer systems and we assume no responsibility in this respect.
Your rights to access personal information
Upon written request and payment of a fee, you have a right to receive a copy of certain information which we hold about you. To obtain this information, please write to us.
If you require more information about your data protection rights, this can be located on the United Kingdom Information Commissioner’s Office (ICO) website at www.ico.gov.uk. Alternatively, the ICO can be contacted on 01625 545700 or on (44) 1625 545 7000 if you are telephoning from outside the UK